Description
Coventry based - Meriden Business Park
Monday to Friday - 8.30am to 5pm
Permanent
£22,000pa
Our client, a successful and friendly company based in Meriden Business Park, Coventry, is looking for a Customer Account Manager to work in a dynamic and fast-paced environment, managing supply chain contracts and ensuring asset recovery and protection.
The key responsibilities:
- First point of contact for the customer, handling complaints/issues and advising the customer as to next steps
- Collecting customer data, analysing and ensuring this gains insight into improvement of customer processes
- Checking and approving invoices, alongside associated admin
- Generating sales leads
- Ensuring and monitoring that contract agreements are recorded in the system
The ideal candidate:
- Experience in customer service
- Excellent communication skills - in person, over the phone and via email
- Great IT skills - competent in MS Excel, Outlook and Word and ideally some experience with a CRM
- Brilliant organisational skills, able to prioritise and manage own time
- Vibrant and motivated, working with integrity, enthusiasm and team spirit
- Commercial awareness
Benefits:
- 25 days annual leave (with an additional day of holiday in the month of your birthday!)
- Westfield Health Plan and rewards
- Lovely offices with free hot drinks, break room and free parking
- Company pension
- Summer and Christmas work parties
- Sociable team
Interested?
Please apply below or call 01788298040 for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.
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